Every permit type, one configurable platform.

Parking and traffic permits

Residential, visitor, contractor and accessible parking permits tied to a licence plate and an eligible address. Zones come from your ArcGIS layer; eligibility is checked against your own address data, including civic-number ranges and side of street.

• Household limits and waitlists — max permits per address, waitlist position shown, auto-advance when a permit frees up.
• Enforcement sync — real-time push of permit and exempt-plate changes to AutoChalk or your LPR vendor, plus scheduled full sync.
• Exempt and special-entitlement plates — managed in one list with reason, zones and end date.
• Temporary and event permits — on-street permits for moves, construction and events, with dates and proration.

Business licensing

New licences, renewals, transfers and closures for every class you regulate — restaurants, contractors, short-term rentals, taxis, mobile vendors, lottery and liquor endorsements. Inspections are stages assigned to the right department; the licence issues only when every clearance is in.

• Per-class checklists — insurance, incorporation, food-safety certificates, police checks; each stamped and versioned.
• Multi-department clearance — fire, building, health and zoning each clear their condition from their own queue.
• Renewal season — pre-filled renewals, reminders by email and text, bulk approval for compliant files.
• Public licence lookup — optional read-only status page so residents can verify a licensed business.

Pet and kennel licensing

Milo's original program, in production since 2021. Residents register pets with vaccination and microchip records, pay online or at the counter, receive a tag, and renew every year without re-entering anything. Animal control works the same files.

• Kennel and breeding permits — their own documents, inspections and fees on the same platform.
• Enforcement in the field — officers see files, add dated tasks, request a licence payment or issue a fine on the spot.
• Lost-pet posting and community notices — a managed page on your site with anonymous leads to the owner; seasonal notices by email and text.
• Tags, mail and arrears — medallion numbers assigned per account; invoices and renewals printed and mailed through our mail-out service; unpaid fees exported to the tax roll.

Planning and zoning applications

Consents and severances, minor variances, site plan control, zoning by-law amendments, plans of subdivision and official plan amendments in Canada; variances, special-use permits, site plan review, rezonings and plats in the United States. Property-based and file-based: every application is tied to a parcel, and related files on the same property are linked.

• Agency circulation — conservation authorities, ministries, utilities and the county get scoped accounts; the stage tracks who has responded and reminds who has not.
• Conditions of approval — modelled as a stage with clearance assigned to the applicant, a City role or an external agency.
• Notices and reports — automated notices on triggers, your templates with editable sections, OfferioAI-compiled comment letters; PDF, Word or Google Docs.
• Development metrics — dwelling units, floor area and lot counts captured at each approval stage; processing time split staff vs applicant vs agency.

Parks, recreation and events

Facility and field bookings, special-event permits, road closures, film permits and park use. Insurance certificates upload as a required document; deposits and refunds run as payment stages; Public Works, Police and Fire clear their conditions from their own queues.

• Dates and availability — event dates on the file, conflicts flagged for staff.
• Deposits and damage holds — authorize-then-capture, released or kept after the event.
• Community notices — closures and event advisories to registered residents by email and text.

Use case · White paper

From a by-law nobody enforced to 2,300 permits a year.

How the Township of Essex moved pet and kennel licensing online with Milo, gave animal control the same file as the clerk's office, and turned an uncollected fee into a program residents renew every year. Includes the rollout timeline, the fee and arrears model, and what changed in Milo 2.0.

• 12 pages · PDF · English and French
• Sent to your inbox within a minute of submitting
• No mailing list — one email with the file, nothing else