Everything a permit needs, from application to audit.

Resident portal

Apply, pay and renew without a phone call.

Residents, businesses, consultants and agencies each get an account scoped to what they are allowed to see. No anonymous access by design — every action is tied to a person.

• Sign-in options — email and password, Google, Microsoft, or your identity provider (OIDC); one-time-code MFA.
• Guided forms — mandatory fields, drop-downs, format rules, conditional questions, document checklists with accepted formats.
• Save and resume — drafts kept until the applicant is ready; eligibility checked against your GIS address data at intake.
• Status in plain language — dated history, return-for-information loop, withdraw before approval, invoices always available.
• Renewals and waitlists — pre-filled renewals, reminders at 30 and 7 days, waitlist position shown, optional auto-renewal.
• Accessible and multilingual — WCAG 2.1 AA, accessibility widget, English, French and Spanish, works on any phone.

Resident dashboard — active permits, an unfinished application to resume, and quick actions. Demo City sample data.

Staff workspace

One queue across every program.

Clerks, planners, finance and enforcement work the same files from a single review queue, each seeing only what their role allows.

• Find anything — live search as you type; filter by applicant, type, stage, address, dates, file number; saved filters.
• Bulk actions — notify, approve, reject, assign or reassign many files at once.
• One-screen review — applicant, property, documents, payments, eligibility results and map on a single page.
• Comments on the file — identified, timestamped, with statuses; admins can edit, reassign or compile them into a letter.
• Third-party seats — animal control, conservation authorities, utilities and consultants get scoped accounts, tasks and deadlines.
• Staff SSO — Microsoft Entra ID or Google Workspace; groups mapped to Milo roles; optional IP allowlist.

The review queue with saved filters and bulk export, and the one-screen review with every check and action in one place.

Payments and finance

Payment is a stage, not a separate system.

Residents pay inside Milo through QuickBlu, Blü's own payment service — never redirected to a third-party page. Invoices attach to both the file and the payer's account.

• Fee schedule your staff maintain — conditional and variable fees (per lot, per unit), proration, permit and renewal and replacement fees.
• Pay-on-approval or authorize-then-capture — choose per program.
• Counter payments — terminal, cheque or cash recorded against the same invoice with the terminal reference.
• Refunds and waivers — full or partial to the original method; waivers by code or authorization with the approver recorded.
• Reconciliation — financial dashboard reconciles to processor settlements; arrears exportable to the tax roll.

OfferioAI inside Milo

Closed-loop AI that drafts, never decides.

OfferioAI is enabled at onboarding as a standard option. It runs closed-loop and data-sovereign — your files never train a public model — and every output goes to a staff member for review before it leaves the building.

• Letter drafting — compile agency and staff comments into a notice from your approved templates.
• Completeness review — flag missing documents and inconsistent answers at submission.
• Public-comment summary — group uploaded comments by theme for a report.
• Staff assistant — answers over your policies, by-laws and past files, with citations.